Hello and thank you for reaching out to GoMacro.

Our customer care team has received your inquiry and will be in touch shortly. Our standard business hours are 8:00 AM - 4:00 PM Monday through Friday, CST.

Our team is here to help you with any order-related questions you may have and is answering all emails on a first-come, first serve basis as quickly as possible.

If you are reaching out with general questions pertaining to our products, please check out our FAQ page. We look forward to answering any questions you may have and appreciate your patience.

If you have received an invalid tracking number, there is a chance that our system mismatched your shipping carrier and tracking number. Our team is aware of this issue, and we apologize for this inconvenience.

Please reference our tracking guide below to help identify your correct carrier and track your order:

• Tracking starting with 1Z, please visit: UPS.com
• Tracking starting with 9, please visit: USPS.com
• Tracking starting with 1-7 and are 12 digits long, please visit: FedEx.com
• Tracking starting with EZ, please visit: uniteddeliveryservice.com
• Tracking starting with BTS, please visit: bettertrucks.com
• Tracking starting with C or D and followed by 14 digits, please visit: ontrac.com

Thank you,

GoMacro Customer Care Team
customercare@gomacro.com | 833-466-2276